AI Assistant

Give every support agent a personal AI copilot.

Ven works beside your team in the dashboard, understands the active conversation, finds relevant knowledge, and helps each agent prepare an accurate reply without breaking their flow.

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Assistance for every conversation

Move from a customer question to a confident answer faster.

Support agents lose time when the answer is spread across policies, help articles, and previous conversations. The AI assistant brings the most relevant context into the dashboard while the agent is working on the request.

Ven can explain the likely issue, surface supporting knowledge, and draft a reply for the agent to refine. The team keeps control of the final answer while spending less time searching and starting from scratch.

What you get

A capable copilot that keeps agents in control

Help grounded in the current conversation

Ven reads the customer’s message and the available history so suggestions reflect the request the agent is actually handling.

Relevant knowledge on demand

Find the policies, instructions, and support content related to the question without searching through separate tools.

Replies ready to review

Turn the conversation and supporting knowledge into a useful draft that the agent can verify, refine, and send.

How it works

An assistant that follows the agent’s workflow

The question, supporting knowledge, and draft stay together so the teammate can move from investigation to reply without losing context.

01
Open the conversation
Ven reads the active request, recent messages, and the customer context already available in Lavenity.
02
Investigate with Ven
The assistant surfaces relevant sources and helps the agent understand the issue and the best next step.
03
Refine and send
The agent reviews the proposed answer, adjusts the details or tone, and decides when it is ready for the customer.

Human judgment stays central

AI handles the search. Your team owns the answer.

A useful assistant should make an agent better informed, not remove them from the decision. Ven presents the knowledge and the draft beside the conversation so the teammate can verify what is true and choose the right response.

Nothing is sent automatically from the assistant. Agents remain responsible for reviewing the sources, adapting the response, and approving every message.

Beside every agent

Conversation awarenessSuggestions account for the active question and the context already shared by the customer.

Knowledge discoverySupporting materials appear when they are relevant to the issue being investigated.

Agent approvalThe teammate checks, edits, and approves the answer before anything reaches the customer.

Start the conversation today

A free plan and a 5-minute setup — and your customers never wait days for an answer again.

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