Stop maintaining software. Start building your vision.
$27/month+ tax
For a service business that takes every enquiry and runs every visit itself.
$71/month+ tax
When Ven should do the qualifying instead of your dispatcher.
Everything in Starter +
$224/month+ tax
For multi-crew operations running several sites and channels.
Everything in Growth +
Custom pricing
Custom capacity, security review, integrations, onboarding and SLA.
Everything in Scale +
Prices exclude sales tax, added at checkout where applicable. Annual base plans are paid up front; usage and add-ons are billed separately.
No opaque credits. Your included volume counts only customer-facing messages Ven actually sends on its own.
An AI reply is counted when Ven autonomously sends a customer-facing message. One logical send event counts once, even when it contains multiple blocks.
Drafts, internal suggestions, regenerations before sending, previews, summaries, indexing, AI Assist and AI Compose never use autonomous AI replies.
$85
per additional 1,000 AI replies
Workspace owners are notified at 70%, 90% and 100% usage. Growth and Scale can continue with usage-based billing and a configurable usage cap.
Every plan includes the whole front office: service requests, scheduling and work orders. Ven AI starts qualifying with Growth.
| Feature | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Workspace | ||||
| Teammates | 3 | 10 | Unlimited | Custom |
| Workspaces | 1 | 1 | 1 | Custom |
| Websites | 1 | 3 | Unlimited | Custom |
| Conversation history | Unlimited | Unlimited | Unlimited | Custom |
| Remove Lavenity branding | ||||
| Roles and permissions | Basic | Advanced | Advanced | Custom |
| Front office | ||||
| Service requests | ||||
| Service templates and required questions | ||||
| Properties, equipment and service history | ||||
| Scheduling and availability search | ||||
| Resources: skills, zones and buffers | ||||
| Work orders and technician brief | ||||
| Action log with provenance | ||||
| Durable customer confirmations | ||||
| Front office funnel report | ||||
| Ven AI qualification | Custom | |||
| Assist review of AI proposals | Custom | |||
| Autonomous booking (Book mode) | Coming soon | Coming soon | Custom | |
| Google / Microsoft calendar sync | Coming soon | Coming soon | Custom | |
| Quotes with approval | Coming soon | Coming soon | Custom | |
| Inbox and ticketing | ||||
| Shared inbox | ||||
| Live chat | ||||
| Inbound support email | ||||
| Assign and close conversations | ||||
| Saved replies / macros | ||||
| Tags and conversation statuses | ||||
| Custom inbox views | Coming soon | Coming soon | Custom | |
| Snooze conversations | Coming soon | Coming soon | Custom | |
| Multiple team inboxes | Coming soon | Coming soon | Custom | |
| Office hours and reply-time rules | Coming soon | Coming soon | Custom | |
| Conversation ratings / CSAT | Coming soon | Coming soon | Custom | |
| Ticketing system | Coming soon | Coming soon | Custom | |
| Channels and outbound | ||||
| Connected support channels | 1 | 3 | Unlimited | Custom |
| Telegram | ||||
| Instagram Direct | ||||
| Outbound chat messages | Custom | |||
| Website banners | Custom | |||
| NPS, CSAT and choice surveys | Custom | |||
| Customer push notifications | Coming soon | Coming soon | Custom | |
| Omnichannel inbox | Coming soon | Custom | ||
| Ven AI | ||||
| Autonomous AI replies / month | 1,000 | 2,500 | Custom | |
| Knowledge bases | 1 | Multiple | Custom | |
| Ven AI Assist | ||||
| Ven AI Compose | ||||
| Multilingual AI replies | ||||
| Configurable tone and answer length | ||||
| Human handoff | ||||
| Answers grounded in multiple sources | ||||
| AI preview and testing | ||||
| AI answer feedback | ||||
| AI conversation summaries | Coming soon | Coming soon | Custom | |
| Automation and integrations | ||||
| Automation rules | Custom | |||
| Automation actions | Basic | Advanced | Custom | |
| Delays and scheduled actions | Custom | |||
| Integrations | Basic | Custom | ||
| Round-robin routing | Coming soon | Coming soon | Custom | |
| Custom conversation fields | Coming soon | Coming soon | Custom | |
| Outgoing webhooks | Coming soon | Coming soon | Custom | |
| API access | Coming soon | Custom | ||
| Help Center | ||||
| Public Help Center | Custom | |||
| Unlimited articles and collections | Custom | |||
| Help Center customization | Coming soon | Custom | ||
| Multilingual Help Center | Custom | |||
| Private Help Center | Coming soon | Custom | ||
| Reporting | ||||
| Analytics | Basic | Advanced | Advanced | Custom |
| Pre-built reports | ||||
| Response and resolution-time reports | ||||
| AI performance and handoff reports | ||||
| Real-time dashboard | Coming soon | Custom | ||
| Custom dashboards | Coming soon | Custom | ||
| Conversation data export | Coming soon | Custom | ||
| Security and support | ||||
| Priority support | Dedicated | |||
| SSO / SAML | Coming soon | |||
| Audit logs | Coming soon | |||
| Service-level agreement | Custom | |||
| Custom data retention | Custom | |||
| Security review and DPA | Custom | |||
| Invoice billing | ||||
| Dedicated account manager | Dedicated | |||
Coming soon marks planned functionality that is not yet sold as available. Enterprise limits and availability are confirmed in the final proposal.
Add-ons are billed separately and do not change the included AI reply volume unless the add-on explicitly adds replies.
Starter and Growth only; per month
From, per month
Growth and Scale only; usage-based billing equivalent
One-time
Scoped with our team
Additional teammates are available for Starter (up to 5) and Growth (up to 20). Scale includes unlimited teammates and websites.
An AI reply is counted when Ven autonomously sends a customer-facing message. Drafts, internal suggestions, AI Assist and AI Compose are not counted.
You can enable usage-based billing and continue using Ven for $0.085 per additional AI reply. Workspace administrators are notified before the included limit is reached and can set a usage cap.
AI Assist and AI Compose are included from Growth under fair-use limits and do not consume autonomous AI replies. Starter does not include AI.
Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the beginning of the next billing period.
Lavenity does not offer a permanent free plan. Every new workspace can use the product free for 14 days without a credit card.
Monthly subscriptions can be canceled before the next renewal date. Annual subscriptions remain active until the end of the paid annual period.
WhatsApp, SMS and other paid communication channels are billed separately based on provider usage.
Yes. Annual plans include two months free. The discount applies to the base plan; usage-based charges and add-ons are billed separately.
Annual subscriptions are paid up front. Upgrades are prorated immediately; downgrades begin next period. Monthly usage, overage and communication-provider costs remain separately billable.