Reporting

Know how every conversation gets resolved.

Follow the path from a new conversation to an AI resolution, teammate handoff, or close—and turn everyday support activity into decisions your team can act on.

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Clarity without spreadsheet work

Turn support activity into decisions your team can act on.

Support data is most useful when it explains what happened, not just how many conversations arrived. Lavenity connects volume, AI involvement, teammate work, and final outcomes in one readable view.

Use that shared picture to review performance, find repeated handoff patterns, improve support content, and decide where your team’s attention will make the biggest difference.

What you get

A clear view of AI, teammates, and outcomes

See the complete resolution path

Understand how new conversations move through Ven, your teammates, and final outcomes instead of piecing the story together across separate reports.

Compare AI and teammate outcomes

See where Ven resolves requests independently, where it hands work over, and where teammate follow-up creates the best customer result.

Move from volume to action

Review trends by channel and time period, then use the signal to improve knowledge, staffing, routing, and the customer experience.

How it works

A reporting loop built for weekly decisions

Start broad, follow the flow, and leave every review with a clear action—not another dashboard to monitor.

01
Choose the view
Filter by channel and time period to focus the report on the part of support you want to understand.
02
Read the flow
Follow conversations from arrival through Ven involvement, escalation, teammate replies, and closure.
03
Act on the signal
Turn repeated patterns into better knowledge, clearer ownership, and more confident planning for the team.

Better handoffs

An escalation is context, not failure.

Some questions should be resolved automatically; others need judgment, empathy, or access only a teammate has. Reporting makes that boundary visible so you can improve both sides of the handoff.

The goal is not to maximize automation at any cost. It is to resolve each conversation through the fastest path that still gives the customer a complete, trustworthy answer.

Signals at a glance

AI involvementSee how often Ven participates and what happens after it joins a conversation.

Resolution pathsSeparate AI resolutions, pending work, escalations, teammate replies, and closures.

Volume trendsConnect outcome quality with the daily workload handled by Ven and your team.

Start the conversation today

A free plan and a 5-minute setup — and your customers never wait days for an answer again.

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