Terms of Service

1. Acceptance of terms

Lavenity is operated by Myroslava Ihorivna Bachynska (Бачинська Мирослава Ігорівна), registered in Ukraine as an individual entrepreneur (the “Operator”, “we”).

By signing up for or using “Lavenity”, you confirm that you have read and accept these Terms, the Privacy Policy and the Refund Policy. If you enter into this agreement on behalf of a company, you confirm your authority to act on its behalf.

2. Description of the service

“Lavenity” provides a live-chat widget to embed on your website and a web dashboard with a shared inbox for your team.

3. Account and workspace

You are responsible for safeguarding your account credentials and for the actions of all operators in your workspace. Notify us immediately of any unauthorised access.

4. Acceptable use

You must not use the service for:

• illegal, fraudulent or deceptive content;
• spam, malicious code or infringing the rights of others;
• attempts to hack, bypass limits or disrupt the service;
• collecting personal data without a proper legal basis and consent.

5. Your data and data protection

For the data of your website visitors, you are the controller and we are the processor acting on your instructions. The terms of that processing are set out in our Data Processing Agreement, which forms part of these Terms.

You must have a lawful basis for processing and must properly inform your visitors, including in your own privacy policy.

6. Plans, payment and renewal

Lavenity offers a 14-day trial that needs no payment card, and paid workspace plans billed monthly or annually. Prices are shown on our pricing page and again at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and handles payment, taxes, invoicing and refunds.

Paid plans renew automatically at the end of each billing period until cancelled. Cancellation and refunds are covered by our Refund Policy.

7. Intellectual property

The service, its code, design and brand belong to the Operator. These Terms grant you no rights to them other than the right to use the service. Content you upload remains yours.

8. Service availability

We aim for high availability, but the service is provided “as is”. A guaranteed service level (SLA) applies only under a separate agreement (the “Business” plan). We may change or suspend features with reasonable notice.

9. Disclaimer of warranties

To the extent permitted by law, the service is provided without warranties of any kind, express or implied, including fitness for a particular purpose and uninterrupted operation.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages. Our aggregate liability is limited to the amount you paid for the service in the preceding 12 months.

11. Term and termination

You may stop using the service at any time. We may suspend or terminate access if these Terms are breached. After termination, your data is handled per the Privacy Policy and the DPA.

12. Changes to the Terms

We may update these Terms; we will give advance notice of material changes. Continued use of the service means acceptance of the updated Terms.

13. Governing law

These Terms are governed by the law of Ukraine. Disputes are resolved by the courts of Rivne, Ukraine, unless mandatory consumer-protection rules provide otherwise.

Contact

Privacy questions: privacy@lavenity.com

Billing and support: support@lavenity.com