See what drives every conversation. Turn support activity into a clear picture of how AI and your team perform, where conversations go, and what needs attention next.
AI helpdesk that keeps customers moving forward.
Bring every conversation, teammate, and useful answer into one calm workspace. Ven AI handles the search and routine work while your team keeps the relationship human.
Less tool-switching. More conversations moving forward.
Give customers faster answers, keep every interaction in context, and help your team do more with AI.
Meet the AI support agent that talks with your customers
Ven welcomes every new conversation, understands the question, and gives customers helpful answers instantly—using the support knowledge you trust.
Ven AI stays in the conversation from the first question to the next useful step. It handles everyday requests around the clock, keeps every answer grounded in your connected knowledge, and hands the conversation to a teammate with full context whenever human judgment is the better path.
One inbox for every channel. One AI copilot for every agent.
Keep the whole support operation connected, whether the customer is talking to Ven or a teammate.
Omnichannel support in one shared inbox. Bring website chat, Instagram, Facebook Messenger, WhatsApp, Telegram, Discord, Slack, SMS, and email into one queue. Assign conversations, preserve customer context, and reply in the channel each customer already uses.
A personal AI assistant for every support agent. Ven works beside your team in the dashboard, finding relevant knowledge and drafting accurate replies for each conversation. Agents troubleshoot faster, verify the source, refine the answer, and stay in control before anything is sent.
Pick your plan. Ven AI scales with you.
Every plan starts with a shared inbox and live chat. Add Ven AI's autonomous replies as your volume grows.
Starter
$27/month
For small teams managing customer support in one shared inbox.
- 1 workspace, 3 teammates and 1 website
- Shared inbox, website chat and email channel
- Contact management, tags and assignments
- Basic analytics
Growth
$71/month
For growing teams that need automation, routing and integrations.
- Everything in Starter +
- 10 teammates and 3 websites
- Ven AI Agent, 1 knowledge base and 1,000 autonomous AI replies per month
- AI Assist and AI Compose under fair use
- Automation rules and integrations
Scale
$224/month
For high-volume support teams operating across multiple channels.
- Everything in Growth +
- Unlimited teammates and websites
- 2,500 autonomous AI replies per month
- Multiple knowledge bases
- Advanced reports and higher usage limits
Enterprise
Custom pricing
Custom AI capacity, security, integrations, onboarding and SLA.
- Everything in Scale +
- Custom teammates, workspaces and websites
- Custom AI reply volume and knowledge bases
- Custom data retention and security review
- SLA, onboarding and migration assistance
Frequently asked questions
What is Lavenity?
Lavenity is an AI helpdesk that combines a shared team inbox, live chat, and the Ven AI Agent in one workspace. Customers get instant, grounded answers to common questions, while your team handles everything that needs a human touch with the full conversation history attached.
How is Lavenity different from Intercom, Zendesk, or Help Scout?
Lavenity is built around one loop instead of a bundle of add-ons: every message lands in a single shared inbox, Ven AI answers what it can from your connected knowledge, and anything that needs judgment hands off to a teammate with full context. You get that workflow without stacking modules or learning a sprawling suite.
What does the Ven AI Agent actually do?
Ven welcomes new conversations, understands the question, and replies instantly using the knowledge base and past conversations you've connected. It stays in the conversation from the first question to the next useful step, and hands off to a teammate with full context whenever a human judgment call is the better path.
Which channels does the shared inbox support?
Website chat, Instagram, Facebook Messenger, WhatsApp, Telegram, Discord, Slack, SMS, and email all land in the same queue, so your team can reply in whichever channel the customer already used without switching tools.
Can I connect my existing knowledge base or help docs?
Yes. Ven AI grounds every autonomous reply in the knowledge sources you connect, so answers stay accurate to your product and policies instead of guessing.
Who uses Lavenity?
SaaS, ecommerce, and service teams that need a shared inbox, grounded AI replies, and customer context that follows every conversation—from small support teams to growing teams running multiple channels.
Is there a free trial?
Yes, every plan starts with a 14-day free trial. No credit card is required, and most teams are live within 5 minutes.
How does pricing scale?
Plans are priced per workspace and include a set number of teammates, websites, and autonomous Ven AI replies per month. As your conversation volume grows, you move to a higher plan or add AI reply capacity—see the full breakdown on the pricing page.
Is my data secure and GDPR-compliant?
Lavenity's privacy practices are built in line with the GDPR. Data in transit is protected with TLS, access is role-based, the chat widget runs in an isolated iframe, and we apply a strict content security policy and rate limiting. Enterprise plans add custom data retention and a dedicated security review.
How long does setup take?
Most teams are live in about 5 minutes: add the chat widget to your site, connect your channels, and point Ven AI at your existing knowledge base.
Start the conversation today
A 14-day free trial and a 5-minute setup — and your customers never wait days for an answer again.