Omnichannel Inbox
Support every customer channel from one shared inbox.
Bring conversations from your website and messaging channels into one queue, keep ownership clear, and reply without losing the customer’s history or context.
One workspace for every channel
Let customers choose the channel while your team keeps one workflow.
Customers move between website chat, social messaging, mobile messengers, and email. Your support operation should not split into a separate queue, login, and history for each place they contact you.
Lavenity brings those conversations into one shared inbox. Teammates see the source, customer context, assignee, and full history together, then reply through the same channel the customer already uses.
What you get
Every conversation connected to the right context and owner
One queue across every channel
Handle website chat, Instagram, Facebook Messenger, WhatsApp, Telegram, Discord, Slack, SMS, and email without switching between separate inboxes.
Customer context that follows the conversation
Keep profile details, previous messages, notes, tags, and channel history together when a customer returns or changes where they contact you.
Clear ownership for the whole team
Assign conversations, separate personal and unassigned work, and give every teammate a shared view of what needs attention next.
How it works
From any channel to one accountable support workflow
The channel stays visible to the team, but the work follows the same simple path from arrival to resolution.
- 01
A customer sends a message
Lavenity receives the conversation from the website or connected messaging channel and preserves its source.
- 02
The right teammate takes ownership
The conversation enters the shared queue with customer context, where it can be assigned, tagged, and prioritized.
- 03
The reply returns through the same channel
Your teammate answers from Lavenity while the customer continues in the channel they already chose.
Context across channels
A channel change should not restart the relationship.
When conversations live in separate tools, customers repeat themselves and teammates miss what already happened. A shared inbox keeps the conversation history and customer record close, even when the next message arrives somewhere different.
One inbox does not erase the channel. It preserves the source while giving your team one consistent place to own, review, and resolve the work.
Every conversation includes
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A free plan and a 5-minute setup — and your customers never wait days for an answer again.