Refund Policy
Payments for Lavenity are taken by Paddle, and refunds are requested from and issued by Paddle. This page sets out the refund terms that apply to our orders.
1. Who handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and handles payment, taxes, invoicing and refunds.
Refund requests go to Paddle, not to us: use the “View receipt” or “Manage subscription” link in your payment confirmation email, or contact Paddle at paddle.net. Approved refunds are returned to the original payment method.
2. 30-day money-back guarantee
We ask Paddle to approve a full refund on any paid plan where the request is made within 30 days of the payment — both for the first payment on a plan and for each renewal. No reason is required.
If you are a consumer in the EU, the EEA, the United Kingdom or Switzerland, your statutory right to withdraw from a purchase within 14 days applies in addition to this guarantee.
3. Trial, renewal and cancellation
Every workspace starts with a 14-day trial that needs no payment card, and nothing is charged while it runs.
Paid plans renew automatically at the end of each billing period until they are cancelled. You can cancel at any time through the “Manage subscription” link in any receipt, or at paddle.net; your plan stays active until the end of the period you have already paid for.
4. When a refund may be declined
A refund may be declined where:
- more than 30 days have passed since the payment, unless a longer period is required by law;
- the account was suspended or terminated for a breach of our Terms of Service;
- the payment was fraudulent or the service was used abusively.
Contact
Privacy questions: privacy@lavenity.com
Billing and support: support@lavenity.com