The Chatwoot alternative without the servers or the seat licence
Chatwoot is free if you host it and per-agent if you do not, with AI sold as credits. Lavenity is a managed workspace price with the AI volume already included.
Why teams look for a Chatwoot alternative
Chatwoot is a strong open-source project, and self-hosting the Community Edition costs nothing in licence fees. The real cost is operational: servers, upgrades, backups, monitoring and someone whose week absorbs it. Teams that choose the cloud version instead land back on per-agent pricing, with Captain AI billed as credits on top.
Lavenity is the managed answer to the same problem. One workspace price covers the shared inbox, website chat, email, Telegram and Instagram Direct; Growth includes 1,000 autonomous AI replies and Scale 2,500, with a published $0.085 per additional reply. There is no infrastructure to run and no per-agent licence to recount when someone joins.
See what Chatwoot really costs
Drag the sliders to size it for your team.
Lavenity Growth
$71/mo
$71 base · 10 teammates · AI included
Chatwoot
$390/mo
10 seats × $39 · AI included
Priced on the Chatwoot Business (cloud) plan at annual billing.
You save$319/mo · 82% less with Lavenity
Chatwoot is priced here on the Business cloud plan at about $39 per agent per month on annual billing, with roughly 500 Captain AI credits included and additional credits at about $20 per 1,000. Both columns use published list prices in US dollars at annual billing, reviewed on August 2, 2026. Lavenity is also sold in EUR and UAH.
Three reasons teams move from Chatwoot
Someone else runs the servers
No upgrades, no backups, no incident at 2am. The operational hours self-hosting consumes are usually more expensive than the subscription.
AI measured in replies, not credits
One AI reply is one customer-facing message Ven sent on its own. Included volume, a published overage rate and usage notifications at 70%, 90% and 100%.
Workspace pricing on cloud
Ten teammates on Growth and unlimited on Scale, instead of a per-agent cloud licence that grows with the team.
Lavenity vs Chatwoot, line by line
Managed workspace pricing against open source and its cloud edition.
| What you are comparing | Lavenity | Chatwoot |
|---|---|---|
| Pricing model | Per workspace, from $27/mo | Free self-hosted, or about $19–$99/agent/mo on cloud |
| Who runs it | Fully managed | You, unless you buy the cloud edition |
| Teammates | 3 / 10 / unlimited, extra seats $10 each | Per-agent licence on cloud |
| AI agent pricing | 1,000–2,500 replies included, then $0.085 each | Captain AI credits, extra credits sold in blocks |
| AI help for teammates | AI Assist and AI Compose included from Growth | Captain AI features consume credits |
| Channels | Website chat, email, Telegram, Instagram Direct | Wide channel coverage including WhatsApp |
| Reporting | Response, resolution, AI performance and handoff reports | Reporting included, deeper on higher plans |
| Self-hosting and source access | Not available | Open source, self-hostable, fully customisable |
Moving off Chatwoot
Decommission the instance last, not first.
Run them side by side
Install the Lavenity widget on the site while your Chatwoot instance finishes the conversations already open.
Move your answers
Canned responses become saved replies, and your help content becomes knowledge-base sources for Ven's autonomous answers.
Turn the servers off
Once the channels point at Lavenity and the team is comfortable, the instance, its upgrades and its backups stop being your problem.
Switching from Chatwoot
What is the best Chatwoot alternative in 2026?
For teams that want the same shared-inbox model without running infrastructure, Lavenity: a managed workspace from $27 per month, website chat, email, Telegram and Instagram Direct in one queue, and an autonomous AI agent with volume included in the plan.
Is Lavenity cheaper than Chatwoot?
Compared with self-hosting, the licence is free but the servers and the operations time are not. Compared with Chatwoot cloud at about $39 per agent per month on Business, Lavenity Growth is $71 per month at annual billing for ten teammates with 1,000 AI replies included — usually far less at team scale.
How much does Chatwoot cost in 2026?
The self-hosted Community Edition is free to licence. Chatwoot cloud publishes roughly $19, $39 and $99 per agent per month on annual billing, with monthly Captain AI credits included per plan — around 300, 500 and 800 — and additional credits sold at about $20 per 1,000.
Does Lavenity have an AI agent like Captain AI?
Yes. Ven AI Agent answers customers autonomously from your knowledge base, works in multiple languages, follows a configurable tone and answer length, and hands off to a teammate with full context. Ven AI Assist and AI Compose additionally draft, rewrite and translate for teammates.
Can Lavenity replace Chatwoot?
For most support teams, yes: shared inbox, website chat, email, Telegram, Instagram Direct, an AI agent, automation rules and reporting. If you need source access, on-premise deployment or deep customisation, self-hosted Chatwoot remains the right choice.
What does Chatwoot do that Lavenity does not?
Chatwoot is open source, self-hostable and modifiable, and it connects a wider set of channels including WhatsApp. Lavenity does not offer self-hosting; its omnichannel inbox, public help center and API access are on the roadmap and marked coming soon.
How long does it take to migrate from Chatwoot?
Usually a day of work spread over a week of overlap. Install the widget, move canned responses and help content, repoint the channels, then decommission the instance. The 14-day trial needs no card, so running both costs nothing.
Where is Lavenity data stored?
Lavenity is a managed European service. Custom data retention, security review, a DPA and other custom security requirements are part of the Enterprise plan — see the security page for the current details.
Keep support managed—not self-hosted
Leave servers, upgrades and per-agent cloud pricing behind for one workspace with AI volume included.