The LiveChat alternative with the AI agent already included
LiveChat charges per agent and sells automation as a separate ChatBot product. Lavenity puts the shared inbox, the channels and an autonomous AI agent in one workspace price.
Why teams look for a LiveChat alternative
LiveChat does live chat properly — fast agent tooling, reliable widget, mature reporting. The catch is that the modern half of support is a second purchase. Automation lives in ChatBot, a separate product with its own subscription and its own limits, and the core plan is still billed per agent, so the team you want on chat is the team you pay for.
Lavenity treats chat and AI as one product. The workspace price covers the shared inbox, website chat, email, Telegram and Instagram Direct, with Ven answering routine questions from your knowledge base inside the volume your plan includes. Teammates get grounded drafts through AI Assist and rewriting through AI Compose without a per-seat licence.
See what LiveChat really costs
Drag the sliders to size it for your team.
Lavenity Growth
$71/mo
$71 base · 10 teammates · AI included
LiveChat
$462/mo
10 seats × $41 · AI bundled and capped · + ChatBot
Priced on the LiveChat Team plan at annual billing.
You save$391/mo · 85% less with Lavenity
LiveChat is priced here on Team at about $41 per agent per month on annual billing, with the separate ChatBot product at about $52 per month. LiveChat does not publish a per-resolution AI rate, so the AI slider only moves the Lavenity column. Both columns use published list prices in US dollars at annual billing, reviewed on August 2, 2026. Lavenity is also sold in EUR and UAH.
Three reasons teams move from LiveChat
One subscription, not two
The AI agent, the inbox and the channels are the same product with the same limits, billed on one invoice.
Answers from your content, not flows
Ven grounds answers in your knowledge base with multi-source citations, so you maintain articles rather than decision trees.
Growth without per-agent maths
Ten teammates on Growth, unlimited on Scale, extra teammates at $10 per month each — no licence recount every time someone joins.
Lavenity vs LiveChat, line by line
What each product includes before you add anything.
| What you are comparing | Lavenity | LiveChat |
|---|---|---|
| Pricing model | Per workspace, from $27/mo | Per agent, about $20–$59/agent/mo |
| Teammates | 3 / 10 / unlimited, extra seats $10 each | Every agent is a paid seat |
| AI agent | Ven AI Agent included from Growth | ChatBot sold as a separate product |
| AI agent pricing | 1,000–2,500 replies included, then $0.085 each | Separate subscription with its own limits |
| AI help for teammates | AI Assist and AI Compose included from Growth | Varies by plan and add-on |
| Channels | Website chat, email, Telegram, Instagram Direct | Chat-first with integrations across the suite |
| Reporting | Response, resolution, AI performance and handoff reports | Mature chat reporting |
| Chat-specific tooling | Focused chat feature set | Deeper chat features and a large app ecosystem |
Moving off LiveChat
Swap the widget, keep the canned responses, drop the second subscription.
Swap the widget
Replace the LiveChat script with the Lavenity one; website chat lands in the shared inbox from the first visitor.
Reuse canned responses
Your canned responses become saved replies, and your help content becomes knowledge-base sources for Ven's autonomous answers.
Retire the bot subscription
Once Ven is answering from your knowledge base, the separate chatbot product and its limits come off the invoice.
Switching from LiveChat
What is the best LiveChat alternative in 2026?
For teams that want live chat and an AI agent in one product, Lavenity: workspace pricing from $27 per month, website chat, email, Telegram and Instagram Direct in one queue, and Ven AI Agent included from the Growth plan rather than sold as a separate subscription.
Is Lavenity cheaper than LiveChat?
For most teams, yes, and the gap widens once automation is included. LiveChat Team is about $41 per agent per month on annual billing — roughly $410 for ten agents — plus around $52 per month for ChatBot. Lavenity Growth is $71 per month at annual billing for ten teammates with 1,000 AI replies included.
How much does LiveChat cost in 2026?
LiveChat publishes Starter at about $20 per agent per month, Team at about $41 and Business at about $59 on annual billing, with Enterprise on request. Monthly billing is higher, and the ChatBot automation product is a separate subscription of roughly $52 per month.
Does Lavenity have a chatbot like ChatBot?
Lavenity has an AI agent rather than a flow builder. Ven answers from your knowledge base with multi-source grounding, works in multiple languages, follows a configurable tone and length, and hands off to a teammate with context. You maintain articles instead of decision trees.
Can Lavenity replace LiveChat?
For support teams, yes. You get the widget, the shared inbox, assignment and statuses, saved replies, automation rules and reporting, plus messaging channels and an AI agent. LiveChat still has more chat-specific tooling and a larger app ecosystem.
What does LiveChat do that Lavenity does not?
LiveChat offers a deeper chat feature set and a large marketplace, and the wider Text suite covers adjacent products. Lavenity's public help center, API access and omnichannel inbox are on the roadmap and marked coming soon rather than presented as available.
How long does it take to migrate from LiveChat?
Usually a day. The widget is one script tag, canned responses become saved replies, and channels connect in minutes. Run both in parallel during the 14-day trial, which needs no card, then remove the LiveChat script when the team is ready.
Does Lavenity charge per agent?
No. Plans are per workspace: three teammates on Starter, ten on Growth and unlimited on Scale. Extra teammates on Starter and Growth are a $10 per month add-on up to the plan ceiling.
One product for live chat, channels and AI
Replace separate agent seats and ChatBot billing with one shared workspace and included autonomous AI.