The Tawk.to alternative for teams that outgrew free
Tawk.to is free until you need your own branding, real AI and support you can escalate. Lavenity puts all three in one workspace price that starts at $27 a month.
Why teams look for a Tawk.to alternative
Tawk.to is genuinely free for unlimited agents and unlimited chat history, which is remarkable and hard to argue with early on. The costs arrive as a shopping list. Removing the branding is a monthly fee, AI Assist is sold in message packs, video and voice are extra, and hired agents are billed by the hour — and the product itself is chat, not a support system.
Lavenity starts where free stops being enough: no branding on any plan, a shared inbox with assignment, statuses and saved replies, messaging channels alongside chat, an autonomous AI agent grounded in your knowledge base, and reporting on response times, resolution and AI performance — for a single workspace price.
See what Tawk.to really costs
Drag the sliders to size it for your team.
Lavenity Growth
$71/mo
$71 base · 10 teammates · AI included
Tawk.to
$58/mo
$29 platform fee · 500 AI conversations in packs
Priced on the Tawk.to Free + add-ons plan at annual billing.
Lavenity costs$13/mo more at this size — with the AI volume included
Tawk.to is priced here as the free platform plus branding removal at about $29 per month, with AI Assist message packs at about $29 for 1,000, $99 for 5,000 and $399 for 20,000 messages. Both columns use published list prices in US dollars at annual billing, reviewed on August 2, 2026. Lavenity is also sold in EUR and UAH.
Three reasons teams move from Tawk.to
Your brand, not the vendor's
Lavenity branding is removed on every plan, including Starter at $27 per month, rather than sold as a separate monthly fee.
AI that answers, not just assists
Ven resolves routine questions on its own from your knowledge base, with 1,000 replies included on Growth and 2,500 on Scale.
A support system, not just a widget
Assignment, statuses, tags, saved replies, automation rules, contact management and reporting that shows what actually got resolved.
Lavenity vs Tawk.to, line by line
What free covers, what it does not, and where the paid add-ons land.
| What you are comparing | Lavenity | Tawk.to |
|---|---|---|
| Pricing model | Per workspace, from $27/mo | Free platform plus per-add-on fees |
| Branding removal | Included on every plan | Separate monthly fee |
| Teammates | 3 / 10 / unlimited, extra seats $10 each | Unlimited agents on the free platform |
| AI agent pricing | 1,000–2,500 replies included, then $0.085 each | AI Assist message packs by tier |
| AI help for teammates | AI Assist and AI Compose included from Growth | Part of the AI Assist add-on |
| Channels | Website chat, email, Telegram, Instagram Direct | Chat-focused with add-on channels |
| Reporting | Response, resolution, AI performance and handoff reports | Basic chat reporting |
| Price floor | Paid from the first plan | Genuinely free to start with unlimited agents |
Moving off Tawk.to
Nothing to export except your saved replies and your patience with the branding.
Swap the widget
Replace the Tawk.to script with the Lavenity one. Your branding is gone from the widget on the first plan.
Write the answers once
Turn your shortcuts and repeated replies into knowledge-base articles, then let Ven answer from them autonomously.
Bring the rest of support in
Connect your support email address, Telegram and Instagram Direct so the whole queue lives in one inbox.
Switching from Tawk.to
What is the best Tawk.to alternative in 2026?
For teams that need their own branding, a real support workflow and an AI agent that resolves questions autonomously, Lavenity starts at $27 per month per workspace with branding removed on every plan and 1,000 AI replies included from Growth.
Is Lavenity cheaper than Tawk.to?
Not at zero. Tawk.to's platform is free with unlimited agents. Once you add branding removal at around $29 per month and AI Assist packs, the difference narrows quickly — and Lavenity Starter at $27 per month includes branding removal, a shared inbox and reporting.
How much does Tawk.to cost in 2026?
The core product is free with unlimited agents, websites and chat history. Revenue comes from add-ons: removing the branding is roughly $29 per month, AI Assist is sold in message packs from about $29 for 1,000 messages up to $399 for 20,000, and hired agents are billed by the hour.
Does Lavenity have AI like Tawk.to's AI Assist?
Lavenity's Ven AI Agent goes further than assistance: it sends customer-facing answers autonomously, grounded in your knowledge base, in the customer's language, and hands off to a teammate with full context. AI Assist and AI Compose additionally draft and rewrite for teammates.
Can Lavenity replace Tawk.to?
Yes, and it adds what free chat does not cover: assignment and statuses, saved replies, automation rules, contact management, messaging channels and reporting on response and resolution times. The trade-off is that Lavenity is paid from the first plan.
What does Tawk.to do that Lavenity does not?
Tawk.to is free with unlimited agents, and it sells hired human agents by the hour — Lavenity offers neither. Lavenity's public help center, API access and omnichannel inbox are on the roadmap and are marked coming soon.
How long does it take to migrate from Tawk.to?
Under a day in most cases. There is no ticket history schema to move: swap the widget script, write your repeated replies into the knowledge base, and connect email, Telegram and Instagram Direct. The 14-day trial needs no card.
Is Lavenity branding shown to customers?
No. Removing Lavenity branding is included on every plan, starting with Starter at $27 per month, rather than sold as a separate add-on.
Turn free chat into a complete support system
Add ownership, messaging channels, grounded AI and reporting without assembling a list of paid extras.