The Tidio alternative without the conversation meter
Tidio bills billable conversations, caps seats at ten and then jumps to a plan many times the price. Lavenity prices the workspace and meters only what Ven sends on its own.
Why teams look for a Tidio alternative
Tidio is a strong fit for small e-commerce teams: quick to install, cheap to start, and Lyro answers common questions well. Two things push teams to look elsewhere. Conversations are billable once a human replies, so a good month for the business is an expensive month for support, and the plan ladder jumps from around $49 to around $749 with nothing in between.
Lavenity meters one thing only: customer-facing messages Ven sends autonomously. Human replies are never billable, no matter how many conversations your team handles. The workspace price covers ten teammates on Growth and removes the limit entirely on Scale, so growth changes the bill gradually instead of all at once.
See what Tidio really costs
Drag the sliders to size it for your team.
Lavenity Growth
$71/mo
$71 base · 10 teammates · AI included
Tidio
$374/mo
Growth plan · 500 AI conversations in packs
Priced on the Tidio Growth → Plus plan at annual billing.
You save$303/mo · 81% less with Lavenity
Tidio is priced here on Growth at about $49 per month on annual billing for up to ten seats, with Plus at about $749 per month above that, and Lyro AI conversations bought in packs from about $32.50 per 50. Both columns use published list prices in US dollars at annual billing, reviewed on August 2, 2026. Lavenity is also sold in EUR and UAH.
Three reasons teams move from Tidio
Human replies are not billable
Your team can answer as many conversations as it likes. The only metered unit is an autonomous AI reply, and 1,000 to 2,500 of those are already in the plan.
No cliff between plans
Growth to Scale is a step, not a jump, and extra teammates cost $10 per month each rather than forcing an upgrade.
Built for support, not only storefronts
Shared inbox, assignment, statuses, saved replies, automation rules and reporting on response, resolution and AI performance.
Lavenity vs Tidio, line by line
How each product decides what to charge you for.
| What you are comparing | Lavenity | Tidio |
|---|---|---|
| Pricing model | Per workspace, from $27/mo | Per plan plus billable conversations |
| What is metered | Autonomous AI replies only | Conversations where a human replies |
| Teammates | 3 / 10 / unlimited, extra seats $10 each | Capped at ten seats below the top plan |
| AI agent pricing | 1,000–2,500 replies included, then $0.085 each | Lyro conversations bought in packs |
| AI help for teammates | AI Assist and AI Compose included from Growth | Agent-facing AI varies by plan |
| Channels | Website chat, email, Telegram, Instagram Direct | Website chat, email and social channels |
| Reporting | Response, resolution, AI performance and handoff reports | Advanced analytics on higher plans |
| E-commerce integrations | General integrations, no storefront suite | Deep Shopify and e-commerce tooling |
Moving off Tidio
One widget swap, one knowledge base, and the meter stops running on your team's work.
Swap the widget
Replace the Tidio snippet with the Lavenity one and website chat starts arriving in the shared inbox immediately.
Move the answers, not the flows
Rather than rebuilding Lyro flows, point Ven at your knowledge base and preview its answers before it replies to a customer.
Add the rest of the queue
Connect your support email address, Telegram and Instagram Direct so every conversation lands in one place.
Switching from Tidio
What is the best Tidio alternative in 2026?
For SaaS and service teams that want predictable support pricing, Lavenity: a workspace price from $27 per month, no charge for human replies, and 1,000 to 2,500 autonomous AI replies included depending on plan. Tidio remains a reasonable choice for very small storefronts with low volume.
Is Lavenity cheaper than Tidio?
It depends on volume. Tidio Growth is cheaper at the entry point, but the bill grows with billable conversations and the next plan up is around $749 per month. Lavenity Growth is $71 per month at annual billing for ten teammates with unlimited human conversations and 1,000 AI replies included.
How much does Tidio cost in 2026?
Tidio publishes Starter at around $29 per month, Growth from around $59 per month scaling with conversation volume, and Plus at around $749 per month. Lyro AI is billed separately, starting at roughly $32.50 per month for 50 AI conversations, and free, Starter and Growth cap out at ten seats.
Does Lavenity have an AI agent like Lyro?
Yes. Ven AI Agent answers customers autonomously from your knowledge base rather than from scripted flows, works in multiple languages, follows a configurable tone and length, and hands the conversation to a teammate with full context when it should not answer.
Can Lavenity replace Tidio?
For support teams, yes: website chat, email, Telegram, Instagram Direct, an AI agent, automation rules and reporting. If your workflow depends on Tidio's deep Shopify and storefront tooling, keep that in mind — Lavenity is a support product, not an e-commerce suite.
What counts as a billable conversation in Lavenity?
Nothing does. Lavenity has no billable-conversation meter. The only metered unit is an autonomous AI reply — a customer-facing message Ven sends on its own — and your plan includes 1,000 or 2,500 of them per month before the $0.085 per-reply rate applies.
What does Tidio do that Lavenity does not?
Tidio has stronger e-commerce integrations and a visual flow builder for scripted automation. Lavenity's public help center, API access and omnichannel inbox are on the roadmap and marked coming soon rather than presented as available.
How long does it take to migrate from Tidio?
Most teams finish in a day. The widget is one script tag, the knowledge base takes your existing help content, and connecting email, Telegram and Instagram Direct takes minutes each. The 14-day trial needs no card.
A human reply should never make the conversation billable
Pay for the workspace and the autonomous AI Ven sends—not for every customer conversation your team handles.